Testimonials

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You don’t have to take our word for it!

Ember 2 sideThe goal of any company is to have satisfied customers who feel comfortable referring them to their friends, family, and associates. At Basement Technologies of Western NC, LLC, we have put our customers’ best interests first since we began in 2000. While we are confident that we are your best choice for waterproofing or ventilation for your home’s basement or crawlspace, you don’t have to take our word for it.

Check out the testimonials of our satisfied customers below, and feel free to let us know if you have any feedback about our work.

 

 

 

 

Christie Medlin
Christie Medlin
04:45 05 Aug 22
The best experience I could have had! Mike and his wonderful guys go above and beyond! I had 3 estimates done before deciding. From the first time I met Mike, he treated me like he had known me forever. So personable, kind, caring, and knowledgeable. He was upfront and honest. Mike told me how far out his schedule is, but listened to my needs, and made it happen! It was so nice to see a group of guys that worked so good together. Very respectful, well dressed, loved their shirts, and the laughs we shared. After their phenomenal work, they continued to make me a happy girl full of smiles!!! They went the extra mile. I had mentioned a project I had tried to finish a year ago, went to the doctor, come back and it's done!!!! That's because they do treat you like family! I'm so blessed that my basement nightmare is a thing of the past, because of these fabulous guys! Get your 15 year warranty. You will not regret it or find anyone else like this!!! Thank you so much Mike, it has been a pleasure working with you!
Austen Henderson
Austen Henderson
17:05 06 May 22
Mike and his team do fantastic work at a great price. They work fast and professionally. Between the time I bought my house and the time he fixed the other foundation "specialist's" work he never once tried to sell me on unnecessary things. He was very straight forward. I will be recommending him to everyone I know.
Dawn Santacroce
Dawn Santacroce
00:22 19 Mar 22
Blake Perkins
Blake Perkins
19:52 13 Feb 22
They did a great job in a reasonable amount of time. Very thorough in their assessment of the situation and upfront about the project details. Would highly recommend them to anyone having basement or foundation water issues.
Olivia Smith
Olivia Smith
12:21 17 Jan 22
Mike and his team from basement technologies were not only professional but truly cared about my needs. They made sure to call me each day and go over exactly what they did. When I wanted to change the type of piping used they changed it happily with no frustration. After they finished the owner came over and went over what he did and made sure to say if I had any issues I can always call him at any time. As a single mother this truly made me thankful that they didn’t just do their job and leave but treated me as if I were family. They came back and went over everything and made sure I knew I could call them if I had any issues. I will definitely be using them again if I have any water issues with my basement. I highly recommend this professional team not only for their professionalism but because they also treat you like family.
Maleah Jewell
Maleah Jewell
01:00 31 Dec 21
Everyone is so pleasant to talk to and they’re so helpful. You can tell that they truly care.
Tom Kirkland
Tom Kirkland
16:30 21 Jul 21
Mike and his crew did an amazing job from the initial assessment to getting the job done and even made it fun for our kids with letting them drive the tractor.. the work they did was perfect and top notch service we would highly recommend them.
D Martin
D Martin
15:06 16 Jun 21
When we bought our house, we knew we had some extensive moisture issues in the crawl space. Mr. Passman thoroughly inspected our house and recommended the ATMOX system with a dehumidifier. Before having this system installed, we had a musty smell inside the house that the humid summer months only made worse. With this system though, that's no longer the case! We love how the system gives you constant readings regarding the humidity and moisture levels in the crawl space. Also, the staff of Basement Technologies worked to make certain our issues were remediated to our satisfaction!
Sid H
Sid H
00:22 14 May 21
After several years of dealing with rain water runoff and flooding in our garage and yard, and after entertaining several ideas from numerous contractors, we decided to use Mr. Passman, Doug, and their team of professionals.We had daily updates and sometimes hourly as we worked through the project to make sure it was perfect the whole way. Mr. Passman and his team were more than professional, courteous, and respectful of our property. They treated it like it was their own. After every days work, they made sure the property and surrounding area was made to be clean and neat and everything was made safe before they left for the day.On the job every day all day, arriving at 7:30 and leaving at 5:30. Their scheduling of work around impending weather was perfect. I think in 2 1/2 weeks or 3, they might have missed a 3 hour stretch on a single day. We were alerted to this before hand as well.Every material purchase and idea that was being considered, we were always consulted first before hand. Absolutely NO surprises.Since the completion of the project, I have had several follow up conversations with Mr. Passman asking about this and that, the customer service does not end once the team leaves and you shake hands.My property is perfect and the water issues I can say are definitely resolved. We never thought it was possible.I would have gave 6 stars but Google is stingy.Thank you Mr. Passman, Doug, and the whole team.Sid & Mishelle
Chase Towery
Chase Towery
17:58 24 Apr 21
I work in the heating and air industry. So I’m constantly in and out of crawlspaces daily! I have seen some of the worst crawlspaces you could imagine. They are the only company I recommend to my customers! They stay up-to-date on the latest technology. I can always tell when I’m working in a crawlspace they have repaired because they do a phenomenal job cleaning up behind themselves. Mike passman is honest with his clients. He explains what needs to be done and how he’s going to do it. If you’re looking for someone in the Hickory area, Mike is the best in the business!
Bobbie Moraitis
Bobbie Moraitis
15:21 27 Mar 21
Very professional crew who work together like a well oiled machine. They did an amazing job in spite of rain delays & added muddy conditions. They listened to my concerns during the process.
JR L
JR L
15:45 28 Feb 21
Basement Technologies of Western NC LLC are people of integrity, work hard, work together as a team and try to minimize any inconvenience to their customer. They were honest about risks or temporary inconveniences that the homeowner might experience. From the owner to the work team to the office staff - they were friendly, helpful and patient with your questions. During the work they did at our home, they faced unexpected challenges as well as frequent rain. They planned the daily tasks around the weather forecast to make sure that the work they had accomplished would be solid despite the rains and our home protected. They worked through the unexpected challenges by adjusting work plan to overcome those obstacles. They coordinated and consulted with other professionals whose services would be needed during and after their work was completed. Our experience was positive and they are worth the wait whether it is a full schedule on their part, inclement weather or a combination.
Joane Paradine
Joane Paradine
15:56 15 Jan 21
I was extremely lucky to find Basement Technologies in Hickory..Mike Passman and his professional, courteous crew...cleaned up mess caused by another vendor...Mike and his crew take pride in the work they do. I am completely satisfied and confident in the job they completed.
Stewart Hazy
Stewart Hazy
19:10 29 Aug 20
Mike Passman and his team at Basement Technologies of Western NC, LLC are the absolute best!!We recently purchased our home, and when we found water was leaking into the crawlspace whenever it rained, we were so discouraged. The first call we made was to Mike, and to do the best research we could, we called two other companies for a total of three estimates/opinions on how to resolve this problem. Mike’s recommendation was the only one that made sense to us. His plan was to correct the drainage around our house and stop water from entering our crawlspace. This was in comparison to the other companies that only wanted to remove the water from inside the crawlspace after it got there. Mike took the time to explain the job in detail, and answered our many questions. Mike and his team were prompt, efficient, and professional. They cleaned-up when they were finished, and left everything looking better than they found it. We have had many heavy rain storms since they completed the work, and our crawlspace has remained completely dry. The best thing we did was to trust Mike and follow his expert advice. We will be forever thankful that we found him.Thank you, Mike and your team!!
Devin Donley
Devin Donley
23:23 04 Jun 20
Mike and his team came out to fix a wet basement problem. Mike takes the time to do the job right the first time, something I value very much. He has always returned my call and has gone above and beyond. He absolutely stands behind his work. I would definitely recommend Mike to anyone.
Lora Rousseau
Lora Rousseau
21:57 31 Mar 20
Mike and his people at Basement Technologies are fantastic at what they do. They are professional, courteous, helpful, and go out of their way to make sure clients know all the ins and outs of issues they find. He is fair, great at communication, and is my preferred go-to. Thanks Mike for all you do!
Kimberlaine Barnes Blevins
Kimberlaine Barnes Blevins
15:32 04 Oct 19
My husband and I have been amazed by the whole experience. Mike came to our home to talk about our basement leak and provide an estimate. He not only listened to what we were saying but also looked for issues we didn't even know that we had. When Mike returned to give us the estimate it was so much more, it was options each with a plan to stop as well as prevent the issues we were having. We selected what we wanted and got on his schedule. Mike and his team were attentive to every little detail down to taking the time to properly fold the American flag when they removed the pole. Our basement is no longer leaking and our yard looks better than before he began working, we couldn't be happier with the job Mike and his team did. We would recommend them anytime.
Devon Fisher
Devon Fisher
02:48 25 Jul 19
Basement Technologies was the third company I called after my basement flooded last month. They’re the only one of the three that didn’t try to push a $25,000+ solution on me. They recommended starting by replacing a failed sump pump. They also told me they’re busy right now but would try to fit it in “sometime next week.” Fewer than 24 hours later, a crew had stopped by and completed the work. I was really impressed.
Bob Spencer
Bob Spencer
18:41 26 Jun 19
During the rains of the previous summer, I discovered a continuing dampness in one area of my crawl space and a significant leak through the foundation into another area. Everyone that I asked about it advised that I call Basement Technologies. Mike and I discussed a phased approach to minimize cost. When the work began, I was very disappointed at what was initially found, but was pleased and proud of the repair and the improvement that Mike and his team made. Just after the job was finished, we experienced a "once in a hundred years" rain event, and the crawl space stayed dry! Obviously, I would recommend Basement Technologies to any one that needs to correct any water intrusion issue.
Alan Coleman
Alan Coleman
11:51 09 Jun 19
A couple of years ago we hired this company to improve the drainage around our below street level home. We have now experienced over 12 inches of rain in less than two days, and our house is bone dry. Great company, great results!
Kevin Moses
Kevin Moses
20:40 07 Jan 19
Mike Passman and his crew did another great job for me. Called Mike and within a few days they were at my home to remedy my problem. Not only did they get the job done quickly, they go the extra mile to clean up afterwards so you hardly knew they were there busting up the foundation!Will always use Basement Technologies and highly recommend them.
Gregory and Haley Jenkins
Gregory and Haley Jenkins
23:22 19 Jul 18
5 stars is honestly not enough for this wonderful company!!We were unfortunately caught up in a mess with a house we bought where sellers illegally failed to disclose that they had major water issues. Our entire basement and garage would flood anytime it rained. We did some research and called a few companies out who gave us outrageous prices for the fix. We finally found Mike Passman and from the first time he came out we were completely impressed!! One of the kindest and most genuine individuals you will ever encounter. He was completely upfront, had a ton of knowledge and did not pressure us like the other companies! We researched for forever, found horror stories about the other companies but only found positives about Mike and his company!He had by far the best prices and offered us 3 different options!His crew came out and we were blown away once again by Louis! He is also one of the most genuine, kind, respectful and upfront individuals you will meet! The entire crew was very professional, they fixed our basement and cleaned up within 2 days. You cannot find another company that is as honest and kind as Basement Technologies. We never felt left in the dark, they were beyond attentive, made sure we were pleased, and kept things as cost friendly as possible. They truly went above and beyond for our family...we honestly could never thank them enough!! Though our situation was so unfortunate we are beyond blessed to have met Mike and Louis both. You will not go wrong by choosing this company!
Robert Peterson
Robert Peterson
15:27 03 Mar 18
If you have concerns re: water problems in your home (or business), I can strongly recommend you consult Mike Passman and use his company for your work. Prompt, courteous, honest and talented all apply and they have done work for me in two locations. Do yourself and your home a favor, call Mike ! Robert Peterson MD
Donna LaFevers
Donna LaFevers
16:37 03 Oct 17
Mike, Sean, Louie and Blake did an OUTSTANDING job correcting drainage issues around my home, clearing clogged gutter drains, replacing drainage lines, brought in dirt to bring lot back up to grade, sowed grass seed and covered with straw. My situation also required pouring concrete which was done beautifully. All the guys were very productive and courteous. The work was professional and they cleaned the area well once they were done. I would highly recommend Mike and his team. I am very pleased with their work and would definitely hire them again should the need ever arise. These guys really do a top-notch job and take pride in their work! This team is a true asset to the Hickory area !
Andy Cooley
Andy Cooley
12:19 19 Jul 17
I am a solid fan of Mike Passiman and his hard-working, Basement Technologies crew! His A+ Better Business Bureau rating prompted me to call him. But after working with Mike, my trust in him and his company just continued to grow. Mike quickly saw that my crawlspace moisture problem was due to poor drainage from our house's underground gutter drainage system and water pooling against the house's foundation. Before starting work, Mike sat down with my wife and me with detailed drawings explaining his common sense solutions to fix all these issues. His price was very reasonable and Mike and his crew demonstrated excellent workmanship, taking obvious pride in the work they did. Whenever I had a concern, Mike or his crew promptly took corrective action. Little touches, like pressure washing the driveway and sidewalks during final cleanup, are apparently just the norm for Mike and his company. You won't regret choosing Basement Technologies. I certainly don't!
Pam Beatty
Pam Beatty
01:47 23 Jun 17
When my house flooded in April, I talked to seven companies about fixing the water issues. Mike Passman is the only one who offered both interior and exterior solutions. In addition to dealing with the immediate issue, Mike recommended some steps I should take to avoid future problems. I am very happy with the work they have done and feel confident now that my home will stay dry.
Kristie Ruff
Kristie Ruff
12:37 27 Apr 17
Mike Passman is the best at what he does. I had a terrible foundation problem in front of my bedroom. The concrete was cracked. I live in an A-frame house and the roof line was directly in front of the door to my bedroom. The water from my roof was coming down in front of my bedroom and then coming through the cracked concrete into my bedroom. Mike came out dug up the concrete and placed a drain in this area and solve the problem. He left the repair in perfect condition. His crew cleaned up all the mess. I am so happy. I recommend him with 10 Stars! He is the best at what he does! I wish him well!
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